Varied opinions, differing perspectives and contrary ideas are all a part of the equation. You have to come at the big challenges with an open and inquisitive mind.

I never set out to be the guy who helps organizations improve. I certainly never set out to be what today is called a “change agent.” But through challenges and determination and time, I learned that this is exactly what I am good at.

In all the years I’ve worked with organizations looking to examine their brand strategy, without fail, someone associated with the project will say something like, “Oh, you’re going to give us a new logo!” It’s a universal reaction to the word “branding.”

It’s an oft-used term in some circles, but “servant leadership” can mean different things to different people. It can also mean a few different things to the same person. Like me.